Shipping
Independent makers fulfill and ship their own orders. This policy explains where we ship, how long handling takes, and how tracking works. Sultero has not yet launched; this policy takes effect when the marketplace opens.
Where we ship
Sultero ships to United States addresses only. We do not offer international shipping. Checkout and shipping are restricted to US addresses.
Fulfillment
Each order is fulfilled and shipped directly by the independent maker who sells the item. An order that includes items from more than one maker may arrive in more than one shipment.
Handling time
Makers ship within 3 business days of order confirmation. Because items are handmade or made to order, an individual listing may state a longer handling time, which is shown on that listing.
Tracking
Valid tracking is provided for orders and shared with you so you can follow your shipment.
Packaging
Makers ship in their own packaging. Fragile items — glass, ceramics, and delicate curiosities — are packed with appropriate care; if you have a specific packaging need, contact the maker or us before ordering.
Problems with a shipment
If an order is delayed, lost, or arrives damaged, email support@sultero.com with your order number and we'll coordinate with the maker. See our Refunds & Returns policy for when a refund applies.
Last updated August 2026. Draft pending legal review. Reviewed on an ongoing basis as our practices change.